FAQs

We accept a range of convenient payment options:

• Card payments (online and in-store)
  
• Cash payments (in-store only)
  
• USDC (cryptocurrency) — accepted in-store and online where available
  

If you have any questions about payment methods, feel free to contact us before placing your order.

Due to the nature of our products:

• Fresh mushrooms and perishable items are non-returnable and non-refundable.
  
• Dried mushrooms, snacks, and non-perishable items may be returned if they are unused, unopened, and in their original packaging.
  

If there is an issue with your order or something arrives damaged or incorrect, please contact us within 48 hours of receiving your order, and we’ll be happy to help.

If you need to change or cancel your order, please contact us as soon as possible after placing it.

• Orders can only be changed or cancelled before they are prepared or dispatched.
  
• Once an order is in preparation or ready for collection, changes may no longer be possible—especially for fresh items.
  

We always do our best to help where we can, so don’t hesitate to get in touch.

Simply choose Click & Collect at checkout and place your order online.

Once your order is ready, we’ll send you a confirmation email to let you know it’s available for collection from our store.

Please wait for this email before coming in, as some orders require preparation time.

Most Click & Collect orders are ready within the same day or next business day, depending on the products ordered.

Fresh items are prepared to order, so preparation times may vary slightly. You’ll receive an email as soon as your order is ready to collect.

When collecting your order, please bring:

• Your order confirmation email, and
  
• A form of photo ID (if requested)
  

This helps us ensure your order is handed to the correct customer.

Yes, someone else can collect your order for you.

Please make sure they bring:

• Your order confirmation email, and
  
• The name used on the order

We hold Click & Collect orders for 48 hours after notifying you that your order is ready.

If you need longer to collect, please contact us as soon as possible so we can advise—especially for fresh or perishable items.

Yes — Click & Collect is free on all eligible orders.